Shipping & Returns Policy

Shipping and Delivery:

Due to the global pandemic we are all currently going through, shipments and deliveries may be delayed. Items will be delivered within 3-14 days. We are doing everything we can to expedite things where we can, but the majority of the process is out of our control. Please bear with us.

Same Day Delivery (only applies for Metro Manila):

If the item is stocked and on-hand, then we can offer same-day delivery.

Kindly reach out to us via email sales@renwares.store or for more urgent requests contact us via Instagram DM @ren_marble

Lost Parcels: 

Due to the global pandemic, parcels may take longer to arrive due to logistics issues. As such, if the parcel has not arrived within 60 days of despatch, kindly let us know at sales@renwares.store to sort the issue out. 

Returns/ Refunds:

As soon as the shipment leaves our warehouse, things are out of control. With that said, should you find your item damaged upon arrival, please contact us with a photo of how it was delivered to you, and we’ll be happy to sort it out. You can contact us by quoting your name, order number and attaching images and sending it to either sales@renwares.store or via DM on Instagram @ren_wares or @ren_marble. 

Please see our Returns Policy for more information

Happy shopping!